Delivery Information

Payment Terms—Orders

Internet orders may be paid for using the following methods: VISA, MasterCard, and Discover.

Shipping Charges—Taxes and Title

Separate charges for shipping and handling will be shown on your order form. Most orders received before 5:00 p.m. Eastern Time, Monday through Friday, are shipped the next day! Orders placed on Saturdays, Sundays, or holidays will be processed the next business day. As a security precaution, initial orders and orders shipping to alternate addresses may be held for extended verification. We reserve the right to make partial shipments, which will not relieve you of your obligation to pay for the remaining deliveries.

All items purchased from Music Royale are made pursuant to a shipment contract. This means that the risk of loss and title for such items passes to you upon our delivery to the carrier.

If applicable, a separate charge for taxes will be shown on the invoice. We are required to collect sales tax on all orders shipped within Ohio. If you are shipping an item within Ohio, then you will be charged the applicable local sales tax rates.

Shipping Charges—Taxes and Title

Shipping charges for used gear vary depending on the item shipped and will be shown on your order form.

Limited Warranty

All new products are sold with the manufacturer's limited warranty. The warranty period and service varies by manufacturer and product.


Returns/Refunds

New Gear: If you’re not satisfied, neither are we. If for any reason you’re not completely satisfied with your purchase of a new item, simply return it in its original condition within 7 days of delivery date (see exceptions below) and we’ll give you a full refund. Returned items must be in original, brand-new condition, showing no signs of wear or use such as belt-buckle or pick scratches, scuffs, dings or scrapes on the instrument or collateral materials. Items must also include all original packaging, manuals, warrantees and accessories or your return may be subject to a return handling charge. Your refund will be promptly processed upon successful evaluation of your returned item from our trained staff. Refunds are made for product value only, excluding shipping and handling charges. You are responsible for all return shipping costs.

Used Gear: If for any reason you’re not completely satisfied with your purchase of a used item, simply return it in its original condition within 7 days of delivery date and we’ll give you a full refund. Items not returned in original condition are subject to a return handling charge.  Select used items are not returnable.

Exceptions: There are no returns on clearance, discontinued, vintage, demo, and select used items.

Requesting a Return: Contact our Staff at 614-793-2222 to obtain a return authorization (RA) number. The RA number needs to be clearly written on the outside of the box. Items without return authorization number will be refused.

Return shipping: You are responsible for all return shipping charges. Returned items must be insured for full value. Any items received with our proper insurance will be refused and not be eligible for refund or exchange. All items must be shipped in original packing box and with all the original packing material. Items not returned in original condition are subject to a return handling charge. The RA number needs to be clearly written on the outside of the box.

Abuse of Return Privileges – Our return policy is in place to ensure our customers never get stuck with a wrong piece of gear. Those who violate the spirit of our return policy by having excessive returns may be subject to limitations or suspension of return privileges.

Send your returns to:

Music Royale

(Your RA #)

3976 Powell Road

Powell, OH 43065

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